Privacy Policy

Effective Date: 2024

At chatr (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.chatr.pro or use our services. 

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. 

1. Information We Collect

We may collect and process the following data about you: 

1.1 Personal Information You Provide: 

  • Account Data: When you sign up for our services, we collect your name, email address, creator account details, and any other information you provide when creating an account. 
  • Payment Information: To process payments for our services, we collect necessary payment details (such as credit card or payment provider information). 
  • Communication Data: When you contact us via email, chat, or other communication methods, we collect the content of those communications and any contact details you provide. 

1.2 Automatically Collected Information: 

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. This includes your IP address, browser type, referring/exit pages, and the pages you view on our website. 
  • Usage Data: We collect information on how you interact with our website and services, including times and dates of access, as well as your activity on the site. 

2. How We Use Your Information

We use the information we collect for the following purposes: 

  • Service Provision: To provide, operate, and maintain our services, including managing platform messages, upselling, and driving tips. 
  • Payment Processing: To process payments and maintain accurate billing records. 
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide support. 
  • Improvement of Services: To analyse and improve our services, customize the user experience, and enhance security. 
  • Marketing: To send promotional content and updates about new features or offers, with your consent. You can opt-out at any time. 

3. Legal Basis for Processing (for UK/EU Users)

If you are based in the UK or EU, we rely on the following legal bases for processing your personal information under the General Data Protection Regulation (GDPR): 

  • Contractual Necessity: Processing is necessary for the performance of the service contract we enter into with you. 
  • Legitimate Interests: We process your information for our legitimate interests, such as providing and improving our services, except where overridden by your rights. 
  • Consent: For certain types of marketing or the use of non-essential cookies, we will request your consent. 
  • Compliance with Legal Obligations: In some cases, we may need to process your data to comply with a legal obligation. 

4. How We Share Your Information

We do not sell your personal information. However, we may share your data with third parties under the following circumstances: 

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, hosting providers, or analytics tools). 
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities. 
  • Business Transfers: If chatr is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. 

5. Data Security

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. 

While we strive to protect your personal information, please note that no transmission of data over the internet or electronic storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your information. 

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by applicable laws and regulations. This includes retaining your data for legal, accounting, or reporting requirements. 

7. Your Data Protection Rights (for UK/EU Users)

Under the GDPR, if you are a resident of the UK or EU, you have certain rights in relation to your personal data: 

  • Access: You have the right to request a copy of your personal data that we hold. 
  • Rectification: You have the right to request that we correct any inaccurate or incomplete information. 
  • Erasure: You have the right to request the deletion of your personal data under certain conditions. 
  • Restriction of Processing: You can request that we restrict the processing of your personal data. 
  • Objection: You can object to our processing of your personal data in certain circumstances. 
  • Withdrawal of Consent: If we are processing your data based on consent, you have the right to withdraw your consent at any time. 

To exercise any of these rights, please contact us using the contact details provided below. 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and improve user experience. Cookies are small files that are placed on your device when you visit a website. These cookies help us understand how visitors interact with our site and enable certain features. 

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of certain areas of our website. 

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party websites you visit. 

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal data, please contact us so we can take steps to remove the information. 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information. 

12. Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your data protection rights, please contact us at: 

Email: contact@chatr.pro